CITIZEN’S CHARTER - MEDICAL COLLEGE BARODA AND SIR SAYAJIRAO GENERAL HOSPITAL

(Last updated on 01.12.2014)
 

Sir Sayajirao General Hospital (SSG Hospital) is a tertiary care Teaching Hospital attached to Baroda Medical College run by Health and Family Welfare Department, Government of Gujarat. It was started in 1865 as the 56 bedded Countess of Dufferin Hospital. This was then over by the State Government in 1907 and renamed the S.S.G. Hospital after the erstwhile ruler of Vadodara, Maharaja Sayajirao II. S.S.G. Hospital is designed in the indo-Saracen style. It is the largest referral hospital in Central Gujarat.

It forms the teaching hospital component of Medical College Baroda. It also houses the Government College of Physiotherapy and Government Nursing College. It caters to the primary, secondary and tertiary health care needs of the people of central Gujarat and adjoining states of Madhya Pradesh and Rajasthan. It also participates in various community outreach and national programs.

Total Number of Sanctioned beds of SSG Hospital are 1513.

Funded by the Department of Health and Family Welfare Government of Gujarat, it renders yeomen service – practically free of cost – to underprivileged sections of the society and the common man. The Rogi Kalyan samiti of the Hospital which generates funds from various sources funds the management of people below poverty line and tribal patients free of cost.

In 1946 foundation stone for medical college building was laid by the erstwhile ruler of Baroda Sir Pratapsingh Gaekwad. Due to the efforts of Dr. Jivraj Mehta, the then Advisor to Government of India and Bombay State on Baroda matters, the ground floor was completed in the year 1949. Dr. M.D.D. Guilder, the Health Minister of Bombay State inaugurated it on 16 June 1949. The first class was of 40 students. For initial development, the institute was entrusted to Late Dr. A. N. Deoras - the first Dean and Medical Superintendent of S. S. G. Hospital. The first MBBS examination was held in April 1954. The Medical Council of India and General Medical Council of Britain recognized the degree awarded.

a.Name and location of Medical College: Medical College Baroda & SSG Hospital, Vadodara, Gujarat, Pin 390001

a1.Category of the Medical College: Government

a2.Annual student intake in various disciplines of the Medical College (UG and PG)

a2.1 Details of UG Courses:

Sr Course No of Seats
1 MBBS 180

a2.2 Details of PG Courses:

Sr Course
1 Diploma in Anesthesia
2 Diploma in Child Health
3 Diploma in Clinical Pathology
4 Diploma in Obstetrics & Gynaecology
5 Diploma in Oto-Rhino-Laryngology
6 Diploma in Radio-Diagnosis
7 Diploma in Ophthalmology
8 Diploma in Orthopaedics
9 Diploma in Tuberculosis & Chest Diseases
10 Diploma in Dermatology, Venereology and Leprosy
11 MD – Anaesthesiology
12 MS - Anatomy
13 MD - Bio-Chemistry
14 MD- Emergency Medicine
15 MD - Forensic Medicine
16 MD - General Medicine
17 MD - Microbiology
18 MD - Obstetrtics & Gynaecology
19 MD - Paediatrics
20 MD - Pathology
21 MD - Dermatology , Venereology & Leprosy
22 MD - Pharmacology
23 MD - Physiology
24 MD - Psychiatry
25 MD - Radio Diagnosis/Radiology
26 MD - Social & Preventive Medicine / Community Medicine
27 MD - Tuberculosis & Respiratory Diseases / Pulmonary Medicine
28 MD-IHBT
29 MS - Orthopaedics
30 MS - ENT
31 MS - General Surgery
32 MS - Ophthalmology
33 M.Ch - Plastic Surgery

a3. Bed capacity in the hospital: 1513 –Sanctioned Beds

a4. Specialties available in SSG Hospital, Vadodara : General Medicine including ICCU and MICU

General Surgery including Burns Ward
Orthopaedic Surgery
Ophthalmic Surgery
ENT Surgery
Plastic Surgery
Neuro-Surgery
Urology Department
Nephrology Department
Paediatrics including PICU/NICU
Gynaecology and Obstetrics Department
Skin and VD
Psychiatry
Pulmonary Medicine
Radiotherapy
Radiology
Forensic Medicine
Pathology, Biochemistry, Microbiology Labs
Blood Bank and IHBT
Emergency Medicine & Casualty,
Physiotherapy etc.

Building / Block details

S. No.

Building / Block

 Facility
  1.  

A

 OPD  G.F. OPD1,2,3,4,5,6,7,8,9,16,17,18,25
  1.  

B

 OPD F.F. OPD 10,11,12,13,14,15,ART Centre,  ENT Ward and Nephrology
  1.  

C

 Medical Superintendent Office Block
  1.  

D

 Ward number 1, 2, 3, 4
  1.  

E

 Ward number 5, 6, 7, 8
  1.  

F- Ground floor

 New surgical block Radiology, Sonography
  1.  

F – 1st floor

 Ward B1, B2, B3, B4 (Cardiac and Ortho)
  1.  

F – 2nd floor

 Ward C1, C2, C3, C4 (Surgical ward)
  1.  

F – 3rd floor

 Ward D1, D2, D3, D4, (Surgical ward)
  1.  

F – 4th floor

 Ward E1, E2 (Eye ward, OT), E3, E4 (Plastic Surgery ward)
  1.  

G-Ground Floor

 CSSD & Neurology
  1.  

G – 1st floor

 Cardiac and Orthopaedic OT
  1.  

G – 2nd floor

 General surgery and ENT OT
  1.  

G – 3rd floor

 General surgery and Urology OT, SICU
  1.  

H

 Urology department
  1.  

I – G.F.

 Ultra-sonography, Orthotic Workshop
  1.  

I – 1st floor

 Orthopaedic OT/ Administrative Block
  1.  

I – 2nd floor

 DOTS Plus ward
  1.  

J

 Ward no. 20, ICCU, Neurosurgery
  1.  

K

  CT/MRI Scan Centre
  1.  

L –G.F.

L-F.F.

L-S.F.

L-T.F.

 Ward no. 9 A,

Labor Room and OT

NICU, Baby Room, Ward no. 9B

Ward no. 11
  1.  

M

 Ward no. 13 Tetanus and Prisoner
  1.  

N

 Ward no. 14 (Psychiatric ward)
  1.  

O-G.F.

O-F.F.

 Ward 12, PPOT

Ward no. 15/22 (T.B. and Spinal)
  1.  

P –G.F.

P-F.F.

P-S.F.

 O & G Offices

Ward no.10, 10-A, G.O.T.

Ward No. 10-B
  1.  

Q

 Ward no. 16, 17 PICU
  1.  

R

 Ward no. 18 Skin & VD
  1.  

S – Ground floor

 Blood bank, Laboratory
  1.  

S– 1st floor

 Clinical pathology lab, Microbiology
  1.  

T

 Clinical chemistry lab
  1.  

U

 Medical  Nursing Home
  1.  

V

 Radiotherapy
  1.  

W

 Emergency Medicine and Casualty
  1.  

X

 Post mortem room and Ayurvedic OPD

 

Time-limit for providing available services

Sr. No.

Name of Service

Nature/Details of Service

Time-limit

Responsible Person/s

Grievances Redressal Officer

1

Medical treatment of Patients (Emergency)

Emergency Service

24 hours a day

Immediately, Serious patients will be given priority

On duty Medical  

Personnel

MS/RMO

2

Medical treatment of Patients in OPD (Non-emergency)

During OPD hours

Same day

On duty Medical  Personnel

MS/RMO

3

Laboratory Investigations Routine (Non-emergency)

Routine Investigations

Same day/within 24 hours and as per pre-defined Test TAT

On duty Medical and Para-Medical Personnel

MS/RMO

4

Laboratory Investigations (Specialized)

Specialized Investigations

As per pre-defined Test TAT

On duty Medical and Para-Medical Personnel

MS/RMO

5

X-ray Routine OPD (Non-emergency)

 

 X-ray Routine  OPD (Emergency)

 

 

 

 

X-ray OPD (specialized)

During OPD hours

 

 

Emergency

 

 

 

 

 

Specialized Investigation

Same day

 

 

 

Immediately, Serious patients will be given priority

 

As per pre-defined Test TAT

 

On duty Medical and Para-Medical Personnel

MS/RMO

6

X-ray IPD (Routine)

 

 

X-ray Routine  IPD (Emergency)

 

 

 

 

X-ray IPD (specialized)

Routine Investigation

 

 

Emergency

 

 

 

 

 

Specialized Investigation

Same day

 

 

 

Immediately, Serious patients will be given priority

 

As per pre-defined Test TAT

On duty Medical and Para-Medical Personnel

MS/RMO

7

Ultra-Sonography (USG) IPD  (Non-emergency

 

Ultra-Sonography (USG) IPD  (Emergency)

 

Routine Investigation

 

 

Emergency

 

Same day within 24 hours

 

Immediately, Serious patients will be given priority

On duty Medical and Para-Medical Personnel

MS/RMO

8

Ultra-Sonography (USG) OPD  (Non-emergency

 

Ultra-Sonography (USG)OPD  (Emergency)

 

Routine Investigation

 

 

Emergency

 

On appointed date and time

 

 

Immediately, Serious patients will be given priority

On duty Medical and Para-Medical Personnel

MS/RMO

9

Electro-Cardiography (E.C.G.)(Non-emergency)

 

Electro-Cardiography (E.C.G.)(Emergency)

Routine Investigation

 

 

 

Emergency

 

 

On appointed time within 24 hours

 

 

Immediately, Serious patients will be given priority

On duty Medical and Para-Medical Personnel

MS/RMO

10

Surgery (Planned)

 

 

Surgery (Emergency)

Routine

 

 

Emergency

 

On appointed date and time

 

Immediately, Serious patients will be given priority

On duty Medical and Para-Medical Personnel

MS/RMO

11

Issuance of Certificate (Non Medico-Legal)

Physical Fitness, Sickness, Age, Disability (Physical, Mental) etc.

Same day/In case Specialized investigations are to be done patient to be informed in advance about reasons and how much time it may take.

Authorized subject experts, Medical Board, RMO, Concerned Establishment

Higher Officers/MS

12

Issuance of Certificate (Medico-Legal)

Post-mortem report note

Within  7 DAYS/stipulated time limit days as applicable/ In case Specialized investigations are to be done legal heirs to be informed in advance about time it may take as per extant Government rules

Forensic Medicine/Subject Expert/Medico-Legal Officer

MS/RMO

13

Family Welfare Program

Surgery

 

 

Certificate

 

On appointed date and time

 

Within 7 days/extant government rules

On duty Medical and Para-Medical Personnel, Concerned Establishment

MS/RMO

14

Dentistry

Tooth extraction,

 

 

 

 

Dental filling

 

 

 

 

Dentures

Same day/if to be delayed, patient to be informed with reasons

 

Three weeks/ if to be delayed, patient to be informed with reasons

Patient to be informed about time-limit with reasons

On duty Dentist and Para-Medical Personnel

MS/RMO

15

Ambulance Services

Transportation Internal as well as External 24 hours-a-day

Immediately subject to availability

On duty drivers, Casualty Medical Officer on duty

MS/RMO

16

Physiotherapy

Physiotherapy

Same day during working hours

On duty Physiotherapist

MS/RMO

17

R.S.B.Y./M.A.

Health Insurance Schemes

Within time-limit as per Government rules

Hospital Arogya Mitra, Arogya Mitra, Nodal Officer, , Hospital RSBY Implementation Committee

MS/RMO

18

J.S.S.K.

For Pregnant woman and new-borne child

As per entitlements prescribed by Government, medical treatment either on OPD basis or IPD basis as per requirement.

On duty Medical and Para-Medical Personnel from Obstetrics & Gynecology, Pediatrics Department, Hospital J.S.S.K. Implementation Committee

MS/RMO

19

School Health Program

As per entitlements prescribed by Government

As per entitlements prescribed by Government, medical treatment either on OPD basis or IPD basis as per requirement.

On duty Medical and Para-Medical, other personnel  from concerned departments

MS/RMO

20

E - mamta

As per rules prescribed by Government

As per entitlements prescribed by Government, medical treatment either on OPD basis or IPD basis as per requirement.

On duty Medical and Para-Medical, other personnel  from concerned departments, PP Unit

MS/RMO

21

N.R.C./Nutrition programs

As per entitlements prescribed by Government

As per entitlements prescribed by Government, medical treatment either on OPD basis or IPD basis as per requirement.

On duty Medical and Para-Medical, other personnel  from concerned departments especially Obstetrics & Gynecology and Pediatrics

MS/RMO

22

Other Governmental Schemes

As per entitlements prescribed by Government

As per entitlements prescribed by Government, medical treatment either on OPD basis or IPD basis as per requirement.

On duty Medical and Para-Medical, other personnel  from concerned departments

MS/RMO


O.P.D. Timings: -

Monday to Friday --- 8.00 am to 1.00 pm, 3.00 pm to 5.00 pm (Registration starts at 8.00 am & 3.00 pm, OPD starts half an hour after that)
Saturday ---- 8.00 am to 1.00 pm (Registration starts at 8.00 am, OPD starts half an hour after that)
(Excluding days declared as OPD holidays as per Government of Gujarat notification)

We are committed to-----

1. Inform the citizens regarding available services within the facilities of the hospital of appropriate quality.
2. Provide medical services within the available resources without any discrimination of age, gender, religion, socio-economic, political consideration and provide all possible medical treatments and advises.
3. Give assurance and timely, comprehensive treatment, whenever required, after obtaining consent based on citizen’s decision.
4. Inform the citizen’s about the type of disease, progress of treatment, time required for treatment and effects of treatment.
5. Make all possible efforts to resolve dissatisfaction, if any, arising in due course of medical treatment/provision of medical services.

Emergency services are available at all times of the year.

 

Home | Administration | MSU Affiliation | Ethics Committee | Alumni | Admission | Departments | Hospital | Library | Research

 
 

Copyright @ 2009-2010 Medical College, Baroda Anandpura, Vadodara -390001 Gujarat, India. Ph +91 265 2421594 |TeleFax - +91 265 2421056-   - All rights reserved

Developed by Chhutki Infotech